Shipping policy

Thank you for choosing Petalsway! We are committed to getting your favorite looks to you as quickly and securely as possible. Below is everything you need to know about our shipping and delivery process.

1. Order Processing

Every order undergoes a dedicated verification and quality check before leaving our facility to ensure you receive only the best.

  • ⚙️ Processing Time: Most orders are typically processed and dispatched within 1–3 business days.

  • 📈 High Volume Periods: During major sales or holidays, please allow an additional 1–3 business days for processing. We truly appreciate your patience!

2. Delivery Options & Timeframes

We offer two main shipping methods to suit your needs. Please note that transit timeframes begin once the carrier has scanned your parcel:

  • 📦 Standard Shipping

    • Transit Time: 7–15 Business Days

    • Estimated Total Delivery: 8–18 Business Days

  • 🚀 Expedited Shipping

    • Transit Time: 5–8 Business Days

    • Estimated Total Delivery: 6–10 Business Days

3. Shipping Rates

We strive to keep our shipping costs simple and transparent:

  • 🆓 FREE Standard Shipping: Available on all orders over $60.00 USD.

  • 🚚 Standard Shipping Fee: $10.00 USD (for orders under $60.00).

  • ⚡ Expedited Shipping Fee: $20.00 USD (available for all orders).

4. Tracking Your Order

  • 📧 Confirmation: Once your order has been packed and dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number and instructions.

  • 🕒 Activation: Please allow up to 24 hours for tracking information to synchronize and update in the carrier's system.

  • 💬 Live Updates: You can monitor your parcel's journey through the link provided in your confirmation email at any time.

5. Important Delivery Notes ⚠️

  • Business Days: Delivery estimates apply to business days only (Monday–Friday) and exclude weekends and public holidays.

  • Physical Addresses: At this time, we are unable to ship to PO Boxes or Military Addresses (APO/FPO/DPO). A physical street address is required for successful delivery.

  • External Factors: Delivery times are estimates and may be influenced by weather, customs clearance, or carrier-specific delays.

6. Need a Hand? | Contact Support

If you have any questions regarding your shipment, tracking, or need to update your address before dispatch, our team is here for you!

  • 📧 Email: info@petalsway.com

  • 🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (Ohio Time)

Thank you for choosing Petalsway — we truly appreciate your support! 🤍