Refund policy

At Petalsway, we want you to flourish in every piece you order! If you are not completely satisfied with your purchase, we’re here to help you through the return process with ease and care.

1. Return Requirements

To ensure your return is accepted, please confirm that your items meet our "Pristine Condition" standards:

  • ✨ Pristine Condition: Items must be unworn, unwashed, and completely free from any scents (including perfume, deodorant, smoke, or detergent).

  • 💄 Appearance: Items must be free of any marks, such as makeup, fake tan, or stains.

  • 📦 Packaging: Items must be returned in their original packaging with all Petalsway tags attached.

  • 👠 Footwear: Must be returned with the original shoebox in its original condition. Please do not apply shipping labels directly to the shoebox.

  • 👜 Handbags & Accessories: Items must include all original components, such as dust bags and inner packaging.

2. Non-Returnable Items (Final Sale)

For hygiene and clearance reasons, the following items are strictly non-returnable:

  • 🏷️ Sale Merchandise: Any products marked as "FINAL SALE," items with a "was" price, or items purchased from our dedicated Sale section.

  • 🧼 Hygiene-Sensitive Products: Intimates, stockings, hair accessories, hats, earrings, and beauty products (including self-tanners).

3. Processing & Refunds

  • ⏳ Handling Time: Once your return arrives at our facility, please allow up to 14 business days for our team to inspect and process it.

  • 💰 Refund Arrival: After processing, your refund will typically appear in your account within 1–5 business days, depending on your bank.

  • 🚚 Shipping Costs: Please note that original shipping fees are non-refundable.

4. Need a Hand?

If you have any questions or need assistance with the return process, our support team is ready to help you find your path!

  • 📧 Email: info@petalsway.com

  • 🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (Ohio Time)

  • 📍 Note: Please contact us via email before sending any items back to receive the correct return address.

Thank you for being a part of the Petalsway community! 🌿